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Are you being served?

Are you being served?

Recently, I visited the High St branch of my bank to cash a cheque. As I walked in I could see one of the people employed to hover round the lobby greeting people as they come in to offer help. Good customer service right? The lady in front of me was stopped in her...

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Debt collection or credit control?

Debt collection or credit control?

For avoidance of doubt, credit control and debt collection are not the same thing and should never be considered as such. The Gravity team sum up the difference between the two like this: Credit control = customer kept Debt Collection = customer lost Credit control is...

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Importance of credit control

Importance of credit control

Whatever your business we all have one thing in common – the need for good cashflow. For any business that raises invoices for its goods and services means extending credit terms to your customer. Typically the most common payment terms are 30 days from date of...

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